vodien.com

Dishonest, Incompetent and Lazy

Dishonest, Incompetent and LazyI have been a Webvisions / Vodien customer since 2002. The last episode of poor service was in 2020 and I was given a similar run around by Christopher, Gerald, Marinel and Chantelle. 1. On 19 Feb 2025 0702hrs I received an email with subject xxxxx.com.sg Requires Further Information. Basically it was asking for proof that I had a Singapore registered business or company in order to have a .com.sg domain. 2. On 19 Feb 2025 1141hrs I replied by attaching an ACRA printout and replied to the domains address as per the instructions. 3. On 22 Feb 2025 1323hrs I received a SECOND email with subject xxxxx.com.sg Requires Further Information. It was the same email that I received on 19 Feb 2025 0702hrs. 4. On 22 Feb 2025 1331hrs I replied by referring to the response I made on 19 Feb 2025 1141hrs. 5. On 27 Feb 2025 0323hrs I received a THIRD email with subject xxxxx.com.sg Requires Further Information. It was the same email that I received on 19 Feb 2025 0702hrs and also on 22 Feb 2025 1323hrs. 6. On 27 Feb 2025 0901hrs I called their official hotline 6018 xxxx. The call lasted from 0901 - 0928hrs. The call was answered with no sound. I had to say loudly HELLO HELLO HELLO. Then a lazy sounding Filipino answered. I asked for his name - Paul. I asked for his full name. He became aggressive immediately and accused me of shouting. Eventually I got his name as Paul Bxx Rxxxxxx. Was he trying to cunningly game the company KPI by trying to make this call appear as though he answered but instead the customer did not respond and thus the call was ended? Or was it just lazy telephone technique / not bothering to have correct placement of the headset? I gave him my Customer ID xxxxxxx (7 numbers). He in turn gave the astonishing reply that ID xxxxxx (first 6 numbers sames as mine) belongs to one Kxxxxxxx Dxxxx. Is this not a breach of customer confidentiality? I told him about the repeated e-mails to my account that I have been getting with the subject Re: xxxxx.com.sg - Requires Further Information. I told him that I had already responded TWICE but I am still receiving the EXACT same e-mails. I demanded to speak to the Domains team manager. He claimed that Domains section does not take calls. Then I repeatedly asked to speak to his manager. He repeatedly deflected my request, claimed no manager available right now, his line is the same line that looks after Domain section problems etc etc. Excuse after excuse. Then I was put on hold for about 5 minutes. Paul then claimed that a Ellen N will call me in 30 minutes. Nothing has happened since. 7. On 27 Feb 2025 0934hrs I emailed the support address describing what just happened. Nothing has happened since. Today Monday 03 Mar 2025 is the 3rd working day / 5th calendar day after my email to the support address. There has been no phone call from Ellen N. There has been no acknowledgement email from the support address. There has been no acknowledgement email from the domains address. Are these 7 displays of dishonesty, incompetence and laziness acceptable? Vodien will no doubt respond, and they will sign off using names like Sambrin O etc. So I think it is fair to use the same format that they themselves use to identify their staff.

Date of experience: Apr 08, 2025