Whilst customer support appears to be readily available, the reality is the “support” is now often jargon filled instructions on emails for customers to solve themselves, whereas once upon a time service was given instead of “support”. Intermittently receiving and sending emails will be an issue, always frustrating when it’s a business that’s being impacted and results in a couple of hours one the phone/emails of jargon filed instructions to solve; and finally today I received a call from my “business support manager” asking me if I wanted to continue with my email hosting as my plan is expiring at the end of the year (2 weeks) even though it’s paid up until March. When I asked why would you ask that of an account that has high activity, I was told because lots of other clients weren’t continuing. Really? Your “business” practices seem to be the opposite of professional or business like. To me an email host should be something that sits in the background working hard (almost unnoticed), whilst I work hard at what I’m good at, not a source of stress every time you have contact with them with an expectation I learn how to do their job.
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