If I could give them a zero star review I would. Been trying for weeks to get access rights transferred from an employee that has left to.an employee still employed. You think it would be straightforward. No. The incompetence of their "customer service" and "accounts" is breathtaking. Drip fed requirements to change control include trying to access the email of the departed employee, company search, letter of authorisation from directors, proof of identity (copy of identity documents - identity theft potential anyone?), statutory declaration (with no description of what the declaration is to state - I'm not taking bets that they will come back after this is done with more nonsense Had to threaten legal action before things got a bit of momentum then they started their usual stalling tactics. Awful and incompetent, not interested in finding solutions to a seemingly simple request. Read their 1.2 star review on Productreview. 4 stars on this site certainly is not my experience.
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