Customer Service Arnel was very helpful. Otherwise, I feel your site is too protective. For example, you sent me an Express Renew link to my account that expired, yet you asked me for so much details that made it no longer “express”. What could be better since it was a direct link sent to my email on file, immediate billing, payment, payment verfication by the card centre or pin to my email or cell phone, and thereafter all cleared/ resolved. Too many “tickets” issued.
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