vodien.com

Website is down and no help and customer service gives false promises of help

I was sent an email asking for more information about the company that owns my domain name registrations THAT WENT TO MY SPAM FOLDER. Because I did not see and reply to this email (IN MY SPAM FOLDER) my website was taken down by Vodien. I have spent hours on the phone and hours on webchat, I was promised call backs "soon". I asked if "soon" meant "today" and I was assured that yes it did. I have just been told that the previous representative was wrong, and a call back would not be possible for another 36 hours. I was told the previous consultant will be "properly calibrated" for giving me the false hope of a call back today.Edit: My issue got resolved (The Registry Compliance Team were contacted by customer support on a Saturday, and they reviewed my emails and lifted the suspension of my domain so that my website was able to get back online). But this only happened after I was forced to continually call back Vodien customer service repeatedly and plead for help after being repeatedly told that the team was not going to review my situation until Monday. If a domain register is going to suspend my domain then I expect more than two emails that go to my spam, and I expect them to be ready and able to reply immediately to my first request about why my website was down. It shouldn't take 30 hours and dozens of phone calls to discover the problem and it shouldn't take me sending screenshots of one-star reviews I've written to get customer service to stop saying "I wish I could help" and actually get someone to help. Review upped from 1 star to 2 star because someone from the Registry Compliance team spent 2 minutes on a Saturday fixing my problem (after I spent hours on the phone and webchat with customer service).

Date of experience: Jun 08, 2023