I was given incomplete advise by support on how to transfer my website files from a work in progress folder to the main public_html folder. As a consequence I had a serious problems and my website wouldn't function. The problem could not be solved by support, and much of the advise given was to do the same thing that caused the problem in the first place. Support staff seemed unable to handle my problem, nor did they demonstrate the proactive nature one would hope when tackling an issue that was caused by the bad advise of a colleague.
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