We are reaching out as a final attempt to address an issue with a website. A charge appeared on our company credit card that we did not authorize. When we tried to contact the vendor, they directed us to the bank. The bank then claimed we were outside the allowed timeframe and advised us to contact the vendor again. Despite multiple emails, they refuse to assist. We requested help due to extenuating circumstances, but they continue to insist we should go through the bank. This isn't accurate, as we understand how this process works as a business. Although we acknowledge we caught this late, the charge was for an annual service fee for ordering, meaning the fraudster is using a year of services. We asked them to identify the purchaser and cancel their account for fraud, as they did not own the card, and to provide us with the remaining six months of service since we paid for it. They again declined, stating only the bank can handle this. Why are they not accountable for discontinuing service to the fraudster and providing it to us, the actual payers? We lack a contract and receipt, only having our credit card statement and the amount charged, along with our communication history with their team.
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