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We are reaching out as a last effort to address a problem we have encountered with a website based in Nova Scotia. We discovered an unauthorized charge on our company credit card. After trying to contact the vendor, we were directed to the bank, which informed us that we were outside the required timeframe and suggested we reach out to the vendor again. Despite numerous emails exchanged, they have refused to assist us. We are requesting extenuating circumstances from the vendor, but they continue to insist that we should contact the bank, claiming they have no recourse, which we know is not the case as a business. Although we recognize that we identified this issue too late, the charge was for an annual service fee for ordering on the website. The individual who used our card has access to a year's worth of services, despite it being less than six months since the charge. We have asked them to investigate the purchaser and cancel their account due to fraud, as they do not own the card, and to provide us with the remaining six months of service since we are the actual payers. They again declined and stated that only the bank can handle this matter. We are puzzled as to why they are not accountable for discontinuing services to the fraudulent user and providing the service to us, the legitimate payers. We lack a contract, as it would have been sent to the fraudster's email, and we have no receipt for the same reason. Our only documentation is our credit card statement, cardholder information, and the charge amount, along with a record of our communications with their team.
We are reaching out as a final attempt to address an issue with a website. A charge appeared on our company credit card that we did not authorize. When we tried to contact the vendor, they directed us to the bank. The bank then claimed we were outside the allowed timeframe and advised us to contact the vendor again. Despite multiple emails, they refuse to assist. We requested help due to extenuating circumstances, but they continue to insist we should go through the bank. This isn't accurate, as we understand how this process works as a business. Although we acknowledge we caught this late, the charge was for an annual service fee for ordering, meaning the fraudster is using a year of services. We asked them to identify the purchaser and cancel their account for fraud, as they did not own the card, and to provide us with the remaining six months of service since we paid for it. They again declined, stating only the bank can handle this. Why are they not accountable for discontinuing service to the fraudster and providing it to us, the actual payers? We lack a contract and receipt, only having our credit card statement and the amount charged, along with our communication history with their team.
I placed an order for delivery today. Upon reviewing my credit card statement last night, I noticed a charge from the vendor for $105.62, while my order was only around $68. I contacted them for clarification, but the representative couldn't find any information regarding the extra charge. Currently, that charge is pending on my statement. If it posts, I may consider taking legal action.
This delivery service is the best I've encountered, and I've tried several. I've been using it for about six months and have never been let down. Instances of replacements or out-of-stock items are extremely rare, and when they do occur, the replacements are suitable, and I'm always notified via email and by the delivery person. The produce and meat selections are consistently fresh, and the delivery staff are friendly and courteous.
After resolving credit card authorizations with my bank, my experience has been very satisfactory. I've placed over five orders without any problems. The delivery personnel are polite and bring items directly to our table. Frozen goods arrive frozen, and there are no missing items or unwanted substitutions. I am a very satisfied customer.
Avoid using this app. They canceled my order unexpectedly in the middle of the night. The following day, I waited for it to arrive, but it never did. When I called, they blamed my card, despite having entered a PIN for the transaction, which the bank approved. The payment was confirmed on the app, so it was not a payment issue. This seems like just an excuse to cancel orders.
I would love to utilize this service, but it seems they are not interested in my business. They are unable to process my payment, despite numerous attempts. After calling, they were unsure of the issue. My bank and card provider indicated that the vendor's payment system blocks my transactions. If they don't want my money, that's fine. It's puzzling how they can operate a business this way.
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