I bought a discounted annual pass for Voila delivery at off peak times. It started out great. For the first two months they had all of the products I usually buy at Safeway and a variety of 1-hour delivery timeslots to choose from. The quality of the produce was top notch and the drivers almost always arrived right at the top of the hour. The service was very convenient. But after a couple of months the products I ordered were no longer available online and I found myself having to go to the grocery store anyway to pick up our weekly essentials. (What's the point of having a Voila subscription if you still have to go grocery shopping??) I sent Voila customer service an email and they responded with a $5 off coupon. Then they changed the delivery timeslots to 3-hour blocks, which meant I had less predictability and had to wait at home for grocery deliveries. Given that I signed up for the service because of our family's busy schedule and needing to streamline the time it takes for menu planning and shopping each week, the Voila subscription was no longer serving its purpose. If that wasn't bad enough, for the past three weeks, the website is down and I have been unable to order online at all. I would strongly advise anyone reading these reviews to find another service for your home grocery delivery. I can't recommend Voila. I feel like a sucker for paying for this subscription in advance.
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