We are reaching out as a last effort to address a problem we have encountered with a website based in Nova Scotia. We discovered an unauthorized charge on our company credit card. After trying to contact the vendor, we were directed to the bank, which informed us that we were outside the required timeframe and suggested we reach out to the vendor again. Despite numerous emails exchanged, they have refused to assist us. We are requesting extenuating circumstances from the vendor, but they continue to insist that we should contact the bank, claiming they have no recourse, which we know is not the case as a business. Although we recognize that we identified this issue too late, the charge was for an annual service fee for ordering on the website. The individual who used our card has access to a year's worth of services, despite it being less than six months since the charge. We have asked them to investigate the purchaser and cancel their account due to fraud, as they do not own the card, and to provide us with the remaining six months of service since we are the actual payers. They again declined and stated that only the bank can handle this matter. We are puzzled as to why they are not accountable for discontinuing services to the fraudulent user and providing the service to us, the legitimate payers. We lack a contract, as it would have been sent to the fraudster's email, and we have no receipt for the same reason. Our only documentation is our credit card statement, cardholder information, and the charge amount, along with a record of our communications with their team.
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