I received a sample of my chosen fabric in the mail and was very happy with the colour and quality of fabric so proceeded with an order.Unfortunately when the actual fabric arrived after several weeks it was a completely different type of fabric. The sample was a woven linen look (exactly what I wanted) however what was supplied was a fluffy brushed polyester!I immediately contacted the company via email and Web chat to request a refund. I enclosed photos of the sample and supplied product as proof and within 2 business days my full refund was back in my account.I'm disappointed that I couldn't get the desired fabric as the sample was perfect, however their customer service has been great with getting my refund back to me.I'd highly recommend getting a sample before any purchase as it gives you some reassurance if things do go wrong.
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