The customer service has worsened. I understand they had an influx of new customers, but their staffing issues shouldn't impact me. I’ve been dealing with a technical problem for days, and the live chat is just an AI repeating ineffective solutions. Tickets take longer than 24 hours to be addressed. This needs to improve, or I’ll have to search for another provider. Changing services is difficult, but the lack of support is too much to handle.
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Founded in 2007, VoIP.ms is a Canadian VoIP company serving over 80,000 customers worldwide. The company provides a complete VoIP Phone and Messaging Services suite, global phone numbers, virtual FAX, and easy-to-use API integration, offering business and residential customers unrivaled communications solutions. Offering local numbers in more than a hundred countries and free porting from the United States to Canada, VoIP.ms has established a strong reputation as the best bring-your-own-device, contract-free VoIP industry choice.See more
