Name: vola.ro
Telephone: 000000000
Rating: 4.5

Tony Hampson Guest

Got completely scammed out of two flight with this website. Avoid at all costs. Booking code and ema

Got completely scammed out of two flight with this website. Avoid at all costs. Booking code and email address not recognised. Tried to contact them but each time it brings you back to ryanair check in. SCAM SCAM SCAM

Date of experience: Mar 02, 2026

tedi migdalovici Guest

9 hours ago

Andrei from Customer Service and Natalia from Ticketing were truly exceptional. In less than 90 mi

Andrei from Customer Service and Natalia from Ticketing were truly exceptional.

In less than 90 minutes, they found a workable rebooking solution in a hyper-volatile situation, scrambling for alternatives to Colombo, avoiding Middle Eastern airports, while parts of the airspace were still closed.

It honestly felt like a small miracle. I couldn’t make it work on the Turkish Airlines website on my own, but with Vola’s team involved, it suddenly became possible.

I’m deeply grateful for their help, speed, and calm professionalism.

Congrats, Vola, for your HR team and for your customer service team.

You rock.

Date of experience: Mar 02, 2026

Hank S. Guest

2 months ago

Lack of communication and support

Communication was severely lacking, with no emails about flight delays and no responses in the online chat. The representative was unable to provide useful information, leaving me to search elsewhere. I strongly suggest avoiding this service and buying tickets directly from airlines. Even budget airlines offer better updates than this unreliable third-party service. No information was given about delayed or canceled flights or compensation. It's best to buy tickets directly to avoid these issues.

Date of experience: Dec 26, 2025

Gwendoline Rogers Guest

2 months ago

High costs and terrible communication

Terrible communication, no emails regarding flight delays, and no responses in the online chat. The representative made me search online for answers. I strongly advise against using this service. It's better to purchase tickets directly from the airlines. Even budget airlines provide better updates than this unreliable third-party service. No information on delayed or canceled flights, nor any details about compensation. Just buy directly to avoid the issues.