Andrei from Customer Service and Natalia from Ticketing were truly exceptional.
In less than 90 minutes, they found a workable rebooking solution in a hyper-volatile situation, scrambling for alternatives to Colombo, avoiding Middle Eastern airports, while parts of the airspace were still closed.
It honestly felt like a small miracle. I couldn’t make it work on the Turkish Airlines website on my own, but with Vola’s team involved, it suddenly became possible.
I’m deeply grateful for their help, speed, and calm professionalism.
Congrats, Vola, for your HR team and for your customer service team.
You rock.
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