Volaris broke my suitcase three months ago, and despite over 75 emails back and forth, I still have not been reimbursed. Customer service repeatedly telling me they have processed it, when I asked for tracking details for my bank they stopped responding altogether. There has been no resolution, no accountability, and no follow-up. I have never been treated so poorly by an airline for something that was their fault!!!
This has been one of the most frustrating customer service experiences I’ve ever had. If something goes wrong with your luggage, be prepared to spend months chasing them with no result. I would not recommend Volaris to anyone.
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We took off in 2003 when Discovery Americas I and Columbia Equity Partners investment funds joined forces with TACA Airlines to integrate a new Mexican ultra low-cost airline that would offer the experience of flying to a larger number of Mexicans. ...