This was VW dealership in Overijse, Belgium.Event 1: disorganised:We had a tire puncture. So we replaced the wheel with the extra and gave it to vw to check out 3 months back.The guy said he'd call back and he never did.Additionally he never put anything in the file about taking the tire.Event 2:Rude and dismissive behaviour:When we asked for aid regarding this problem, the new employee on the desk tried her best to avoid communication. Despite the fact that we hadn't accused them of anything. The individual on the desk dealt with the situation in a rude manner with 0 willingness to help out. Ofcourse it's our fault for not keeping a record of it. But the review is of the customer service. The lack of empathy in communication. They are just pretty faces that hate customers.The dealers are worst than their cars. DONT BUY VW associated CARS THEY DESERVE BANKRUPTCY
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