I am extremely disappointed with Volkswagen Australia and their handling of a warranty issue on my Volkswagen Touareg.While the vehicle is still under warranty, an error light appeared indicating a fault with the AdBlue pump. I immediately contacted my local Volkswagen dealer, who confirmed the pump is faulty and needs to be replaced. Unfortunately, the part has to be sourced from overseas, meaning a wait of approximately four weeks.The serious issue is that due to this fault, the vehicle has a remaining driving range of only 500km before the engine shuts down and the car becomes undriveable. I was advised to limit my driving until the repair can be carried out, which is completely unrealistic.I have school-aged children with regular activities, no second vehicle, and cannot be without a car. Despite this, Volkswagen Australia declined a request from the dealership to provide a hire car—even though the vehicle is under warranty and the fault has been confirmed.For a vehicle of this price and a brand that promotes reliability, this level of customer care is unacceptable. Leaving customers effectively without transport while waiting weeks for warranty repairs is appalling. This experience has completely eroded my trust in Volkswagen Australia, and I will never purchase a Volkswagen again.
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