My vehicle was immobilised during mandatory recall work and I was declined any interim transport support by Volkswagen, resulting in unavoidable out-of-pocket transport costs. Volkswagen Robina advised me that Volkswagen Australia declined reimbursement due to the age of the vehicle, which is why I escalated the matter directly to Volkswagen Australia Consumer Care via email. Despite providing documentation, I received no response at all from Volkswagen Australia.This lack of communication and accountability is extremely disappointing, particularly from a company of Volkswagen’s size, given the situation arose directly from recall work outside of my control.
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