I would give a negative 5 if i can. Bought a Golf Mk8 in 2022. Now having issues with the gearbox sensor , lights up "error in selector lever" and car cannot be driven, but other times it occasional can when i turn on and off for like 10-20 times. Took me 1 month to be able to get the car checked at service centre. Said they need to order a sensor - 2 weeks past and nobody called so I called back and had a "pleasant" surprise; the sensor has already arrived but nobody called to let me know. and the earliest that they can book me in is 2 weeks later. My car has now completely died and refused to move. Called them back- same thing I can tow my car there buy no guarantee that it will be fixed earlier than the 2 weeks date. Also that they DO NOT provide loan cars (unlike what Volkswagen advertised on their website , that any car breakdown that is under warranty is eligible for loan car). Escalated to VW Australia but same thing nothing else can be done- asked me to contact VW Roadside assistance instead. Poor customer service with no accountability. Am seriously thinking of selling away this one and never ever buy a VW anymore.
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