Spent 30 mins on phone on hold trying to get through to VW Battersea , phone diverted twice to up north. Some staff like to tell you they are Sales in *** wherever location some staff come clean and say they are the call centre :-( they then want to take your number and get someone to call back at their leisure (if they remember!) they assume that you can take a call Anytime during the day! Choices either call back or speak again to AI who has no clue what you are saying! SO ANNOYING! Also Head Office UK phone calls are now handled by South Africa! VW in Camberley don't bother returning your calls (I even asked for the manager!). They also don't know how to transfer a new owner from a old owner on their VMS Used Car Warranty system... You couldn't make this stuff up!
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