Review Time
Whilst my Vehicle was in having a Gearbox Oil Change VW Andover gave it a free VHC .. (Vehicle Health Check )
To my surprise they managed to find £1700 worth of work, and they’d be quite happy to carry this work out.
The work consisted of .. Brake Disc Change, Brake Pad Change, Corrosion on Suspension Arm .
What amazed me was they’d already carried out a VHC 500 miles previously whilst my Vehicle was in the Garage for a Diagnostic Check .. then it had a completely free from issues Bill of Health.
2 different Technicians carried out the checks.
Be careful, these VHCs maybe a good thing if used correctly, other than that they are a good way of conning the poor motorist into having unnecessary work carried out … If genuinely the work needs doing use an independent VW Dealer .. VW Rates are legalised robbery.
Also … To complain to Customer Relations is an absolute waste of time.. each contact you make a different advisor replies back giving conflicting reasons these VHCs can differ.
Whilst my Vehicle was in having a Gearbox Oil Change VW Andover gave it a free VHC .. (Vehicle Health Check )To my surprise they managed to find £1700 worth of work, and they’d be quite happy to carry this work out.The work consisted of .. Brake Disc Change, Brake Pad Change, Corrosion on Suspension Arm .What amazed me was they’d already carried out a VHC 500 miles previously whilst my Vehicle was in the Garage for a Diagnostic Check .. then it had a completely free from issues Bill of Health.2 different Technicians carried out the checks.Be careful, these VHCs maybe a good thing if used correctly, other than that they are a good way of conning the poor motorist into having unnecessary work carried out … If genuinely the work needs doing use an independent VW Dealer .. VW Rates are legalised robbery.Also … To complain to Customer Relations is an absolute waste of time.. each contact you make a different advisor replies back giving conflicting reasons these VHCs can differ.
Absolutely dreadful receptionist, rude, arrogant, unhelpful. When I asked for her name, she put the phone down on me. I had to call again and could hear her bad mouthing me in the back. Absolutely unacceptable behaviour. If you don’t have adequate customer service skills why do you have this job. VW really need to look into this.
Just want to say a big thank you to Ceyda, Every time I visit VW for my car servicing, mot or even repair work, she makes the whole experience so easy and stress-free. I had Vanessa and Isaac deal with me today and honestly great communication throughout. They’re professional, helpful, and always go the extra mile to make sure everything runs smoothly. I really appreciate the consistency and the excellent service every single time — it’s the reason I only come back to the Loughton branch. Thanks again to Ceyda, Vanessa, and Isaac for always providing top-notch service and making car servicing such a pleasant experience!
Bought a Brand new car on 27/11/24 from VW Loughton they were so eager to get rid of the car they arranged delivery before the finance had been accepted i had to transfer my insurance from my old car to the new car when the finance had been accepted transfer it from the old car back to the new car again which i was charged twice for and never reimbursed from VW. 2 weeks later on 12/12/24 & 13/12/24 i get a lighting fault on my indicator, a lead had to be changed, on 13/01/25 same issue. Called VW 13/1/25 left a message for a call back and sent an email and photos of the faults displaying on the dashboard nobody has bothered to call me back. Poor Customer Service VW Loughton I have advised that I wanted to reject the car on 19/12/24 but now i will have to contact the TMO as they have attempted to fix 3 times now twice by VW Assist roadside assistance and once at VW Dealership
Big shout out to vw Riverside industrial site Northampton for fixing my golf for me .After a garage I won't mention messed up a warranty repair Lloyd fixed everything it's not just Lloyd but the whole team from start to finish were excellent can't thank them enough.
I recently visited VW of Cannon Park in Middlesbrough with the genuine intention of purchasing a car, and my experience was profoundly disappointing.From the moment I walked in, not a single person approached me. I wandered around the showroom, clearly interested in their vehicles, yet not one staff member acknowledged my presence. I was genuinely looking to buy a car that day, but it was as if I was invisible.The lack of customer service was glaring and unacceptable. A visit to a car dealership should be met with attentive and helpful staff, but my experience was the complete opposite. It’s incredibly frustrating to feel ignored when you're ready to make a significant purchase.I left the dealership feeling extremely let down and took my business elsewhere. If you're looking for a new car, I recommend avoiding VW of Cannon Park in Middlesbrough. The complete absence of customer service makes the experience incredibly frustrating and a waste of time.
Spent 30 mins on phone on hold trying to get through to VW Battersea , phone diverted twice to up north. Some staff like to tell you they are Sales in *** wherever location some staff come clean and say they are the call centre :-( they then want to take your number and get someone to call back at their leisure (if they remember!) they assume that you can take a call Anytime during the day! Choices either call back or speak again to AI who has no clue what you are saying! SO ANNOYING! Also Head Office UK phone calls are now handled by South Africa! VW in Camberley don't bother returning your calls (I even asked for the manager!). They also don't know how to transfer a new owner from a old owner on their VMS Used Car Warranty system... You couldn't make this stuff up!
Went into VW Milton Keynes’s today together with my wife with a view to potentially purchasing a new car. Whilst I appreciate that the numerous sales staff understand that you do not want to be smothered in attention it would have been nice if at some stage during the 35 minutes we were in the showroom that someone, anyone would have approached us to see if we needed any help. But no one did. So was it late in the day ? No it was 3:30pm. We’re all the sales staff busy ? No we were the only customers in the whole place. Eventually my wife approached a sales guy to ask for information he clearly wasn’t particularly interested and we left.. A shameful experience when you go there to spend potentially +40k on a car.
I had my vw serviced today at vw Otford. When I got home, I opened the bonnet, there is a plastic cover over the engine, where the dip stick is. It was surrounded by dead leaves. They could not even get rid of the leaves, just left them. Slapdash workmanship. Too lazy to get rid of the leaves. Vw Otford you need to get your engineers to do there job. You charge enough for servicing cars. No stars from me.
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