Service is appalling if you're not buying a car. I got a test drive of a car quick time when they thought I was interested in buying it. i have already had to make a complaint about their phones ringing out and nobody answering I took my car to my local VW dealership to get a replacement key. It took ages to get the call to say my key was ready to be programmed and that was after a follow up call and complaint where I had to ask how long it was going to take. I suspect they just forgot me as had I not called i suspect i would still be waiting now, more annoying given that I had paid for the new keyI had tried to get a replacement key programmed from a different company via my insurance but they were unable to do it. when I contacted VW they assured me that they had the correct equipment to analyse the issue and get the key sortedI finally got my appointment to get my key programmed on the 15th August, however the same problem arose where they could only programme the new key and were unable to programme my old key so I am still left with just one functioning key. I was advised that they were contacting VW to get answers and a resolution. Bearing in mind that this was on the 15th August. We are now in the 18th of September and I had to yet again be the one to call and was told that VW showroom still haven't heard back from wherever or whomever it was they contacted. Pretty shoddy service if you ask me. I asked why they had not heard anything and why they couldn't follow up. I was advised that they have to wait to hear back from VW. This I find totally unacceptable. Why would I pay for another key if i still only have one that functions!I asked for the contact details and tried to call myself. unbelievably I got some sort of AI operator whom I was yapping away to not realising that it was not a real person I was talking to. I was put through to an extension that rang a few times which then went dead. I tried a couple of times with the same outcome, a dead line after a couple of rings. I went online to find another number and said I wanted to make a complaint, again via AI. was put through it rang a couple of times then went dead!Does VW even have any real people to pick up calls.Totally unacceptable in my opinion. so you basically can't speak to anybody other than the AI operator!!!!
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