The handlebar folding mechanism broke, leaving me with the handlebars about a foot off the bike. Thankfully, I wasn’t injured. I was surprised by the service provider's response, which changed through three interactions: 1. Initial sympathy with assurance they'd collect and fix the bike. 2. A payment link for a new part without instructions, suggesting that the failure was likely my fault for not checking it. 3. Being informed they don’t pick up bikes, with no further sympathy. A promised callback from another department never occurred. This was quite disappointing, and I'm now hesitant to ride the bike again, given that a load-bearing aluminum piece broke mid-ride.
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Volt: The best electric bikes – from the UK’s specialists
Choosing an electric bike should never mean settling for second best. Award-winning Volt e-bikes match high-end looks with the most advanced electric technology around – at a price that’s realistic. All with an original British design and the finest components.
Quality electric cycles that look as good as they perform. It’s what we’re all about.
We don’t like e-bikes that look too “electric”. We’re all about the advanced biking experience, on a bike that looks and feels like an original cycle. And we’re constantly working to improve our range, setting the pace for what’s possible in ebike design.
Right from the start, we’ve been happiest when we’re talking to our customers, helping them find the right electric bike for their needs (and their budget).
Ready to join the e-volution? Pop in to our London showroom – or one of 100 dealers across the UK – for a chat. Or give us a call on 020 7378 4728.See more
