I am extremely disappointed with my experience at Volvo Cars London West.My vehicle was confirmed as ready for collection, but on the agreed collection day I was informed that the car was incorrect and did not match what had been agreed. This should never happen at a professional dealership.Since then, I have made multiple attempts to contact the team via email and phone, but I have received no response at all. The complete lack of communication has been the most frustrating part of this experience.I was also promised a phone call that never happened, which reflects very poor organisation and follow-up.Being left without a vehicle and without any clear update is unacceptable. I expected a much higher standard of service.Overall, this has been a very frustrating and disappointing experience.
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