Review Time
I have a XC40. Lovely car, nice drive.
However, that slab at the front, aka "iPAD" interface does my head in!
For the best part of 2 yrs, I had a satnav that only turned on around 20-30 min into a journey, often having arrived (often missed!) a destination.
I regularly get "tyre pressure low" warnings, usually rear passenger (once a month) and sometimes all 4! There's no issue, it's just a glitch and I can never update the software. There's an upgrade now and it simply won;t do it. Stupidly, so backwards, I have to go to my local dealers, spent 2-3h (hence A/L), for them to jack up my car in their garage and connect it to a PC and plug it into a computer! I have dial up upgrades! Now I'm out of warranty, they want 100 pounds to do this, pre-exisiting issue and I'm not paying. I'm sending it back and going for another car.
I have to service my Polestar through Volvo. I am not even sure where to start. Their online system is appalling bad, they also never pick up the phone. They have cancelled my bookings and not bothered to rebook me. The fix for my car (under warranty) is straight forward yet they must have wasted days of their time with their flawed systems and depressed staff. I am at a loss as to how they make money. The fact they don’t respond to any reviews on here is telling. If there was 0 stars, I would have scored them 0. Save yourself some stress and don’t buy Volvo or Polestar!
I have a XC40. Lovely car, nice drive.However, that slab at the front, aka "iPAD" interface does my head in!For the best part of 2 yrs, I had a satnav that only turned on around 20-30 min into a journey, often having arrived (often missed!) a destination.I regularly get "tyre pressure low" warnings, usually rear passenger (once a month) and sometimes all 4! There's no issue, it's just a glitch and I can never update the software. There's an upgrade now and it simply won;t do it. Stupidly, so backwards, I have to go to my local dealers, spent 2-3h (hence A/L), for them to jack up my car in their garage and connect it to a PC and plug it into a computer! I have dial up upgrades! Now I'm out of warranty, they want 100 pounds to do this, pre-exisiting issue and I'm not paying. I'm sending it back and going for another car.
I took out a PCH Care by Volvo XC40 in March 2024 for a 4 year lease. There were issues right from the start acquiring the vehicle, but they are almost insignificant compared to the events of the last few months. Much like another customers comments I have read here, a few weeks into the contract they offered me £100 to switch my contract to another finance provider. I declined as I had no confidence Volvo would even pay this compensation as I'd already been treated dishonestly by them. Fast forward to summer 2025, when I received a letter, informing me that they were writing a new clause into my contract, saying that only 3 months notice was needed to be given by them to me, to terminate my contract, this would take effect from Jan 2026. I telephoned them and asked what would happen to the considerable initial payment I had placed down for this vehicle, as I would need that to replace the vehicle with another company, their reply was, we haven't really thought about that yet. I was then reassured that I wasn't to worry as they didn't intend to take the vehicle back before my term ended in 2028.. Again, forward to Feb 2026 where again another letter is issued to me, that tells me they are in fact doing the thing they told me not to worry about, and terminating my contract with effect from May 2026. I was then in a panic and set about finding a replacement vehicle and again asked Volvo what would I be getting back from my initial payment, as realistically I should be getting half of this amount returned as they had cut the contract short, they confirmed this would be the case. We were able to source a new vehicle relatively quickly and therefore requested Volvo collect the car on the 23rd March. A driver came to inspect the vehicle and commented on how immaculate and clean and well looked after the vehicle was, but explained that the tyres we had on the front of the vehicle that we had only replaced 2 months ago, believing the vehicle would be ours for another 2 years were not a recommended brand and Volvo would be charging me an additional £480 for these. These were Uniroyal tyres retailing at £200 each and actually made by continental which are the tyres they specified. This was a decision I took believing the car would be mine for another 2 years. In a conversation with Volvo re this charge, their manner was rude and dismissive and they had no compassion whatsoever for the hardship they have caused me, going on to confirm that in fact I will not get any part of my initial payment back and I would have to give them another £480 which they will collect from my bank account. All my emails to them are now being ignored, while they still send me confusing emails that I need clarification on. As previously mentioned here these seem to be automatically generated around 9pm at night, with the latest one I received, congratulating me on my new vehicle I'm about to receive and requesting I make the initial payment before hand over to me. It's quite unbelievable!!!Quite simply, I believe they have broken the law in deciding to break the contract, and in effect steal my money. I have now contacted the FCA and trading standards to get their advice. I still cant quite believe this has happened, and I've lost so much of my money, that was given over in good faith for a vehicle that they just decided they wanted returned to them.
I am extremely disappointed with my experience at Volvo Cars London West.My vehicle was confirmed as ready for collection, but on the agreed collection day I was informed that the car was incorrect and did not match what had been agreed. This should never happen at a professional dealership.Since then, I have made multiple attempts to contact the team via email and phone, but I have received no response at all. The complete lack of communication has been the most frustrating part of this experience.I was also promised a phone call that never happened, which reflects very poor organisation and follow-up.Being left without a vehicle and without any clear update is unacceptable. I expected a much higher standard of service.Overall, this has been a very frustrating and disappointing experience.
My 2.5 year old XC60 kept breaking down and it could not be fixed. The service from the dealerships is poor, Volvo themselves wash their hands once they sell cars and the finance company which is a 50/50 agreement between Santander and Volvo are the worst you can deal with. Not sure what they have going for them. Better brands and businesses to deal with. Please go elsewhere for your own health and sanity.
I purchased my XC60 T8 trusting the reliability of the Volvo brand. However, my vehicle (booking date: 03.02.2026) has been in the Volvo West London for five weeks, and no repair work has even started.I contacted Volvo Cars UK customer services regarding this issue. The response I received was quite shocking. I was told that Volvo West London, although operating under the Volvo name, is an independent company, and therefore Volvo UK has no authority to intervene in this matter. I was advised to resolve the issue directly with the customer service or complaints department of Volvo West London.If resolving the problem with them had been possible, why would I feel compelled to contact Volvo UK in the first place?
I have the new EX90 which is fully electric.It is amazing car but keep breaking down.Mine is less than 2 months and this is the second time and when I asked for road side assistance immediately they know it is a call out problem and something needs to be changed.Volvo customer services are so bad with no communications and left me with no replacement car for three days They don’t know what’s going on and they keep passing things to each other.I had Tesla before hand and I had amazing experience with it.
We bought a nearly new Volvo XC90 from an approved dealer and have had it fully serviced at Marshalls Volvo in Milton Keynes. Three weeks ago it had to be recovered to a Volvo garage in Northampton - the diagnosis is a bolt has sheared in the pressure plate between the engine and gearbox puncturing the engine sump, destroying the turbo - the cost to repair £19500! This is a car that we purchased based on Volvos' reputation for reliability and durability. It has has just turned 5 years old, is immaculate but realistically we cant spend that amount on a repair caused by a simple bolt failing and snapping - that should never have happened in any car let alone a fully serviced quality marque like Volvo. Unless Volvo can assist with this its looking like a 5 year old car is going to have to be scrapped.
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