Very poor experience with Volvo Tonbridge Wells.This is NOT official Volvo dealership. In my opinion, this branch does not operate to Volvo standards and does not put the customer or the car first, they shouldn't use VOLVO name !I was sold a car without a service book or proper health check. The sales team (Simon and Luke) promised to provide the service book, but this never happened. Since purchasing the car, I have experienced multiple issues.The first fault identified at the time of purchase (rear door rubber seal) is STILL not resolved after 6 months of chasing. I have only received promises, with no actual repair completed.My car has been in their service department several times. After one visit where the car was kept for 3 days, new faults appeared which were not present before. This is completely unacceptable.No proper service reports, health checks, or evidence of work carried out have ever been provided, despite multiple requests.Communication is extremely poor:Emails are ignoredComplaints are not acknowledgedPhone calls are not returned despite repeated promisesOverall, I have completely lost trust in this dealership. I would strongly advise others to be very cautious.
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