I purchased my XC60 T8 trusting the reliability of the Volvo brand. However, my vehicle (booking date: 03.02.2026) has been in the Volvo West London for five weeks, and no repair work has even started.I contacted Volvo Cars UK customer services regarding this issue. The response I received was quite shocking. I was told that Volvo West London, although operating under the Volvo name, is an independent company, and therefore Volvo UK has no authority to intervene in this matter. I was advised to resolve the issue directly with the customer service or complaints department of Volvo West London.If resolving the problem with them had been possible, why would I feel compelled to contact Volvo UK in the first place?
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