volvo.co.uk

1.1
1.1 Based on 21 reviews

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Terrible customer service

I love my XC90 but have had terrible service from Volvo Assist. Despite servicing at Volvo and having a receipt saying I qualify for Volvo Assist they have no record of this. Despite repeated communication by phone, email and visits to the Volvo dealership (who state they have logged the service details) and constantly checking with VA, 2 months later I still don’t have cover and have had to take additional breakdown cover out. I love the car but the after care and customer service is so poor I don’t think I’d get another.

1
Date of experience: Jan 01, 2026

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