NEW VOLVO XC40 car has had a grinding fault on since new. It’s now 16 months old and has been in the garage several times with the problem, the garage always return the car stating they can’t hear the fault, although at 6 days old a mechanic came out with me and heard it. In July this year one of their drivers came to collect the car for its first service and I requested he drive the car around an area near to my home, and YES he could hear the noise yet it came back from the service with the noise. I do have some garage worksheets stating that car has been in for this fault.It is now back at the dealership and has been there since the 2nd September, the dealership has no idea what is wrong with it. Currently they have replaced the steering rack, suspension, springs, steering column and now they have ordered another steering column which is on back order. I have, by email quoted the customer consumer act of 2015 (twice)to them and requested a plan moving forward plus compensation information in writing, this has been ignored, nothing returned in writing,Although they have provided me with a courtesy car I don’t find the situation acceptable as I now have no confidence in my own vehicle. It’s now been at the dealership for 12 weeks with no sign of it being fixed.I had a phone call last night to say they had fixed the problem but when I offered to collect it today they stated it needed valeting ( believe this is a 2/4 hour job. The phone call was made so they could say that they had fixed the problem within 3 months and I can’t reject the vehicle, the 3 months finishes today. They will not put anything in writing even when I ask them too. My daughter has rang them on my behalf because as an 80 year old person I am finding the whole situation very stressful, she requested they put everything in writing to her but they won’t. The sales manager Andrew Amery rang me last Friday night and I asked if he had something positive to say I would listen but otherwise please put it in writing, he went on and on for 30 minutes until I was in tears again. What an absolute shower not worth dealing with believe me.The dealership is Sytner Co.UkWinnick RoadWarrington Cheshire.
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