‼️Will never lease or purchase from Volvo again.‼️In June 2023 we took out a 4 year "subscription" with Volvo for a XC40 Ultimate dark.Our first issue came with Volvo, when they changed the subscription we had with them to a lease. Because of this they sent us a "buy a gift voucher" of £50 as an apology, because we felt we were missold the car as the subscription came with a service plan and the lease did not.Our Second issue came with Volvo 4-5 months later (November 2023), when volvo contacted us, asking for us to change our contract and offered us £100 to do so.We declined, as we were happy with our terms and conditions and no longer trusted Volvo.Our third issue came this year in August,Volvo offered to allow us to come out of our agreement with no early exit fees.This was just after we had serviced the car and renewed two front tyres at a cost of £600.We explained to Volvo we would be out of pocket and would not be beneficial to us,We declined their offer.Our fourth issue came this year in October.Volvo sent us a letter (which we had to sign for) stating, as of January 2026 Volvo would be changing the terms and conditions of our contract and would be taking the car back. At this point we were fed up of Volvos dodgy behaviour and asked Volvo to pick up the car at the end of October, Volvo agreed.On collection the car was inspected by an independent inspector and given a grade 1 inspection.Volvo emailed us during the day (31/10/25) to thank us for taking great care of the vehicle, we thought that was the end of it.Our fifth issue, today 01/11/25 we woke up to an email (sent at 9pm) from Volvo to say we have to pay Volvo £166 for a distance correction and it would be coming out of our direct debit. Fortunately for us we had cancelled the direct debit after our lease payment for October.The cheek of this company is laughable,It states on the contract we are allowed 10,000 miles annually, not 833 per month.We were in our third year with this car. It is below the 30,000 at 24,291. If volvo continues to harass us for this payment, we will be contacting trading standards and the financial ombudsman.It states in the Volvo contract 10,000 miles annually not 833 miles per month.Meaning as long as the user is within the 10,000 miles at the end of the contract, Volvo can not charge for this. Volvo decided to end the contract and we should not be penalised for this. It is their mistake of pricing the selling price of the car to high at the end of the lease, not ours.Volvo also states on the contract an "excess mileage charge at the rate of £0.20 (20p) per mile"No where does it state plus vat, yet they are try to charging vat on top of the £0.20 per mile.I have never dealt with a bigger shower of cowboys and can see why they are losing customers and money.I honestly hope this post stops others from going through what we have.
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