I want to share my experience to help any small business considering Vonage make an informed decision.I am a legitimate, registered small business. As requested, I provided identification and business details during onboarding. I then spent weeks building and testing code to integrate Vonage numbers into my systems. However, without warning (or email), I attempted to log in and was met with a message stating there was “an issue with my account” and that I could not sign in. No reason was provided. Assuming it was a mistake, I contacted support. One agent could not locate my account details and advised me to call another number, where I encountered the same problem again.I eventually reached live chat and was told I needed to submit additional information. I then spent significant time preparing screenshots and a detailed explanation of my intended use. For context, I run a gardening business and intended to use the service to send customers legitimate updates, such as when I would be attending their property.Despite providing the information requested, I later received a message stating my account had been suspended and that I should find another supplier. There was no clear explanation of what had triggered the suspension, and there was also no mention of a refund for the remaining credit on my account.All I have tried to do is use the service legitimately and “above board.” Unfortunately, I found the handling of this situation unkind, unclear, and unprofessional. Based on my experience, I would strongly advise other small businesses to think carefully before relying on Vonage—because even if you are using the service properly, access can be removed without a clear reason, leaving you unsure what you have allegedly done wrong and scrambling for an alternative provider.I have dealt with poor customer service before, but this has been one of the worst experiences I have ever had in my life time.
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