Review Time
We have used Vonage for years and they cut our lines of yesterday afternoon as they said we missed a payment after saying not a problem can we pay we were told you will have to wait 2 hours for a call I said we are running a business of 20+ staff and they still have not called us nearly 24 hours after you can not run a business like this I would not suggest any business going with this company and we are now planning to move away after nearly paying you £1,000 a month.
Any one needs advice our business is Business Development And Project Management Limited
We recently faced a very stressful situation where our long-standing UK business number was disconnected, which had a major impact on our operations. The number is extremely important to our business, and getting it back meant everything to us.
I’m very happy to say that the Vonage team went above and beyond to help us. The issue was escalated properly, and through persistence, technical expertise, and genuine effort, the number was successfully restored and is now fully working again.
I would especially like to thank Dwayne, Ange, Tauffiq, Shelter, and Brian for their support, patience, and dedication throughout the process. Their professionalism and willingness to help made a huge difference during a very challenging time.
Thank you, Vonage team, for not giving up and for proving that great customer support still exists. We truly appreciate your efforts.
We recently faced a very stressful situation where our long-standing UK business number was disconnected, which had a major impact on our operations. The number is extremely important to our business, and getting it back meant everything to us.I’m very happy to say that the Vonage team went above and beyond to help us. The issue was escalated properly, and through persistence, technical expertise, and genuine effort, the number was successfully restored and is now fully working again.I would especially like to thank Dwayne, Ange, Tauffiq, Shelter, and Brian for their support, patience, and dedication throughout the process. Their professionalism and willingness to help made a huge difference during a very challenging time.Thank you, Vonage team, for not giving up and for proving that great customer support still exists. We truly appreciate your efforts.
Had a great experience with Vonage support line. Specifically, we wanted to add a call queue to our business phone so that it wouldn't hang up on people after a period of time. I looked for a support line and found the chat function, which I always hate because most online chats take ages to get someone to chat and they take ages to help. However, Panashe connected with me pretty much instantly and did everything. I just simply described what I wanted and they did it, which I find amazing. Instant and help over what I could even expect.
I want to share my experience to help any small business considering Vonage make an informed decision.I am a legitimate, registered small business. As requested, I provided identification and business details during onboarding. I then spent weeks building and testing code to integrate Vonage numbers into my systems. However, without warning (or email), I attempted to log in and was met with a message stating there was “an issue with my account” and that I could not sign in. No reason was provided. Assuming it was a mistake, I contacted support. One agent could not locate my account details and advised me to call another number, where I encountered the same problem again.I eventually reached live chat and was told I needed to submit additional information. I then spent significant time preparing screenshots and a detailed explanation of my intended use. For context, I run a gardening business and intended to use the service to send customers legitimate updates, such as when I would be attending their property.Despite providing the information requested, I later received a message stating my account had been suspended and that I should find another supplier. There was no clear explanation of what had triggered the suspension, and there was also no mention of a refund for the remaining credit on my account.All I have tried to do is use the service legitimately and “above board.” Unfortunately, I found the handling of this situation unkind, unclear, and unprofessional. Based on my experience, I would strongly advise other small businesses to think carefully before relying on Vonage—because even if you are using the service properly, access can be removed without a clear reason, leaving you unsure what you have allegedly done wrong and scrambling for an alternative provider.I have dealt with poor customer service before, but this has been one of the worst experiences I have ever had in my life time.
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