I ordered the Guardian Bracelet for my son for Christmas (Nov 19th) and the bracelet won’t stay clasped/closed. It keeps coming undone and falling off his wrist. Because of this issue my son can’t wear it. It has fallen off several times. I even paid extra for it to be engraved. I contacted the company and they won’t replace their faulty product even though it won’t stay clasped! I paid 45.00 for a piece of crap! This was the response I got from Von Riche customer service:Hi Jennifer,Thank you for reaching out. In line with our return policy, orders may be returned only if the item is damaged, and the damage must be reported to us within 3 days of delivery.Any damage reported after this period is considered to have occurred after delivery and, unfortunately, cannot be covered by our return policy.That said, we truly appreciate your understanding. As a gesture of goodwill, we’d like to offer you a 50% discount code for a future purchase: VONRICHE50.We appreciate your understanding and are here if you have any questions.Best regards,James PUPDATE!!I sent an email to VonRiche like instructed by the company in their reply and I was told again about their 3 day return policy. This was their response to me inquiring about my replacement. Please do not buy from this company!!! Hi Jennifer, Thank you for reaching out. In line with our return policy, orders may be returned only if the item is damaged, and the damage must be reported to us within 3 days of delivery.Any damage reported after this period is considered to have occurred after delivery and, unfortunately, cannot be covered by our return policy.We appreciate your understanding and are here if you have any questions.Best regards,
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At Von Riche, we believe that every gift should tell a story. Specializing in high-quality gifting jewelry, we offer pieces that are thoughtfully crafted and uniquely personalized with custom engravings. Whether it’s a token of love, friendship, or celebration, our jewelry is designed to create lasting memories and make every moment special. At Von Riche, we turn heartfelt sentiments into timeless treasures.See more
