I've been buying glasses for Vooglam since Jan 2025.The first two pairs that I bought was so easy to order it was child's play, but. To return is another story. I had to pay postage and packaging to return them back to China as they did not suit my face, even though I did try the online. No service in the UK or shops on the UK the alternative is to keep them or send them back and pay for the postage and packaging they were my options ❗So I eventually sent them back recorded delivery where they recorded number and received store credit.I purchased another pair which were perfect no issues there My brother made me compliment tell me they were really good glasses he would like a pair what does he have to do. So I do what was needed got the prescription etc etc etc Wrong lenses were put into the glasses need to return then I remembered the rigmarole I had to go through last time so I wasn't looking forward to that.So again they came back with You can return them but pay for the purchase and packaging.... Then I thought to myself no every time I do that I end up losing out. We can give you 30% off your next pair of glasses which basically means I pay a full 70% and still have the old glasses but I've got the wrong lenses in them or I can go for a full refund minus the prices in packaging back to China which is about £26 . So yes very easy process to order but an absolute nightmare for any repairs or returned be prepared to fork out probably the same amount you pay for the glasses or a good third of the price. Would I recommend ,probably not it's the aftercare service that lets them down .Once you remember that initial purchase and the price with all the varied discounts....but still a 1/5 for me
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Vooglam-UK is a leading provider of stylish prescription glasses and sunglasses.
Self-owned manufacture lines with professional equipment,
We proudly present premium quality frames, lenses, and trendy fashion accessories at super affordable prices. Meanwhile, the customer service team is ready to help and fix any problems you might meet. We got your back!
