Over 4 weeks ago, I placed an order that I still have not received. When I contacted the courier "Enri" for an update, they informed me that the item had been lost in their system. After I provided the details to Vorsprung, they claimed my email looked "dodgy" and refused to issue a refund until I received the item. They stated I would then need approval from their management team for a refund, at which point they would provide a shipping label - but I would have to cover the return costs myself. It's now been 5 weeks, and I'm out £350 with no charger and no effort from the company to reimburse me. I strongly advise avoiding this business.
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EV Cables & Chargers - Your one stop shop for everything EV.
Vorsprung is a leading provider of high-quality electric vehicle (EV) chargers and accessories in the UK.
We are passionate about driving the transition towards a greener future, and believe that accessibility to electric car charging has the potential to significantly impact our world.
Our mission is to assist with this transition towards a greener future by providing affordable, convenient, durable, and efficient car charging for all.See more
