Review Time
We had some issues configuring our WiFi Connection and App Setup. One call to the Vorsprung Helpdesk then numerous screen-shots using WhatsApp had us Up & running! Fabulous! Other Tech companies should take note!
After switching broadband providers, I was struggling to get the charger connected. After a short relay of messages, one of the members of the tech team called me and walked me through changing the network configuration - back online within minutes - great service
Excellent customer support via what's app, they talked me through the connection to our wi-fi, the device seems to be a good product and simple to install. We replaced our comondo socket with this EV charger which works with the Monta app, this enables us to schedule our charge to our time of use tariff.Hope this is helpful to others looking for a simple to use EV charger, which can be used as a smart or dumb charger.
I regret purchasing the Vorsprung EV charger. While the product initially seemed promising, the overall experience has been extremely frustrating.After encountering issues with the charger, I reached out to their support team multiple times via email—no response. It's unacceptable for a company selling electrical equipment to ignore customer concerns, especially when safety and functionality are involved.The lack of communication and support is appalling. Many others have reported similar experiences: lost deliveries, warranty refusals, and misleading product descriptions. In my case, the charger never arrived, yet they took full payment and never followed up despite repeated attempts to contact them.Their customer service is non-existent, and the company appears to avoid accountability. Based on my experience and the many negative reviews online, I do not recommend Vorsprung to anyone looking for a reliable EV charging solution.Save yourself the hassle—look elsewhere
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EV Cables & Chargers - Your one stop shop for everything EV.
Vorsprung is a leading provider of high-quality electric vehicle (EV) chargers and accessories in the UK.
We are passionate about driving the transition towards a greener future, and believe that accessibility to electric car charging has the potential to significantly impact our world.
Our mission is to assist with this transition towards a greener future by providing affordable, convenient, durable, and efficient car charging for all.See more
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