The first wall charger I bought from Vorsprung in June was broken on unpacking. The replacement sent was a Nano charger, which I was informed is a better product. However, the smart app leaves much to be desired, it is clunky and not intuitive. You have to “find” the charger and log in every time you use it, and it will not always allow you to access the settings menu. This means you have to shut down the app and log in again, sometimes repeatedly. After leaving it set for immediate plug & play for a few weeks, I then wanted to set it to take advantage of a cheaper overnight tariff. Once again it was difficult to get the app to display the settings menu. I eventually managed it and set the app to charge overnight. It worked the first time, but not the next night. On querying, I was informed that the Nano does not support the repeat charging option! But the information they gave me was incorrect - I wiped the settings and re-entered them, and it now charges every night. It is disappointing that I was given incorrect information, but I have to say that Vorsprung’s online and telephone support people (Maddy and Anup) are very responsive, helpful, and patient. The Nano wall charger is a neat piece of kit, let down by the clunky app, otherwise it may have been a 5 star review.
Claim your business profile now and gain access to all features and respond to customer reviews.
EV Cables & Chargers - Your one stop shop for everything EV.
Vorsprung is a leading provider of high-quality electric vehicle (EV) chargers and accessories in the UK.
We are passionate about driving the transition towards a greener future, and believe that accessibility to electric car charging has the potential to significantly impact our world.
Our mission is to assist with this transition towards a greener future by providing affordable, convenient, durable, and efficient car charging for all.See more