It took longer not to be able to get the app to work (vorsprung, tuya, smart life - they appear to be all the same) than to physically install it. So tomorrow starts the process of getting help on the helpline. We'll see how that goes. Shame on them for not providing a manual override.Dreadfully disappointed so far.As my app developer friend once said 'any app that needs an instruction manual to work it, has already failed the test of simplicity ".Customer service got in touch very quickly. Someone called Anders went through all same diagnosis that I'd already done. Unfortunately he could bring nothing new to the party so I called it a day and I've now requested a return.Here are the problems with the Nano. It's a lovely slim unit for limited space. Physically to install it's quite easy despite having some tiny screws that are easily lost and no spares, but:A 5m hook up is very mean. 7m is really a minimum.The instructions are well printed but chronically short on detail especially on set up. For instance, there is no mention of the reset button or it's operation and it is critical for setting up the BT for your phone app.The unit is completely useless without an app i.e. there are no physical buttons to operate it.Thanks but no thanksUpdate 3 March 25Finally they have made contact for a return. No prepaid service so postage came to £18+ fully insured. No offer of refund of postage yet and very strict return condition of 'in unused condition' which obviously I cant meet. So this will be interesting. I may yet have to revert to a paypal claim.
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EV Cables & Chargers - Your one stop shop for everything EV.
Vorsprung is a leading provider of high-quality electric vehicle (EV) chargers and accessories in the UK.
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Our mission is to assist with this transition towards a greener future by providing affordable, convenient, durable, and efficient car charging for all.See more
