vorwerk.com

1
1 Based on 21 reviews

Seit über 130 Jahren stellen wir Haushaltsgeräte her mit dem Ziel, unseren Kund:innen immer die beste Qualität zu bieten. Deshalb entwickeln wir unsere Produkte nicht nur selbst, sondern produzieren sie auch in unseren eigenen Produktionsstätten. Jedes no...

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21 Reviews

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Marlene Long
Disappointing experience with the expensive robot vacuum

I purchased a costly robot vacuum expecting to program it, but due to the company's decision to shut down their servers, it became useless. Now, I feel like I have a low-end device instead. I was also considering another high-end product, but this experience has made me reconsider. I'm not just disappointed; I'm genuinely upset. The steep price was no issue for them when selling it!

1
Date of experience: Jan 11, 2026
Disappointing Experience with the App

The app has rendered my vacuum robot useless. There's no available connection, and while they suggest using a manual button, it feels disrespectful after spending so much. I will never consider buying from this company again and will share my experience with others.

1
Date of experience: Dec 29, 2025
Japse
Extremely Disappointed with the Service

If I could rate lower, I would. This company has turned my smart device into a useless item. They claim to prioritize safety and privacy, but they disregard our opinions. They should provide the necessary access so my expensive vacuum doesn't just sit unused. I will never support this company again.

1
Date of experience: Dec 28, 2025
Eden H.
Broken Promises on Cloud Services

I purchased my robotic vacuum in August 2021 for $415, and it worked well until recently. I logged into the app only to find my robot missing. I received an email about phasing out cloud services, which contradicts their promise to maintain them for five years. This has turned my vacuum into a useless device. I will seek some form of restitution.

1
Date of experience: Dec 28, 2025
Elvis
Aggressive Marketing Tactics

This company employs aggressive marketing strategies and has effectively rendered my vacuum useless after the purchase.

1
Date of experience: Dec 28, 2025
Mike Howard
App Malfunction Rendered Vacuum Useless

The app has stopped functioning, leaving my vacuum unusable. I can't run it manually due to faulty sensors, and after spending £700, I feel cheated. I advise against purchasing from this company.

1
Date of experience: Dec 28, 2025
Frustration with Company Policies

If I could give zero stars, I would. This company has turned my vacuum into a mere decoration. They claim it's for safety and privacy, but did they consider our needs? My information is already exposed online. They should at least provide access so my expensive vacuum isn't wasted. I will never support them again.

1
Date of experience: Dec 28, 2025
Jefferson Wilson
Abandonment of Customers

After purchasing my second vacuum, the company assured me of five years of server support. They have since shut down the servers in under two years, making my $500 vacuum worthless. Good customer service would have allowed continued use of the features, but they chose otherwise. I will avoid any future purchases associated with this company.

1
Date of experience: Dec 26, 2025
SamPokemon73
Warning Against Future Purchases

I advise against buying anything from this company. I owned three vacuums that have all been rendered useless despite their promises of support. I believe they will repeat this pattern with other products.

1
Date of experience: Dec 25, 2025
Elijah Parker
Unreliable Company Practices

This group acquired the vacuum company and promised to keep the servers online for five years, yet they have gone back on that promise in less than two years. This shows a lack of integrity and concern for their customers. I will never buy from this company again.

1
Date of experience: Dec 23, 2025

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Business Details

  • Seit über 130 Jahren stellen wir Haushaltsgeräte her mit dem Ziel, unseren Kund:innen immer die beste Qualität zu bieten. Deshalb entwickeln wir unsere Produkte nicht nur selbst, sondern produzieren sie auch in unseren eigenen Produktionsstätten. Jedes noch so kleine Detail muss stimmen, bevor ein Produkt das Werk verlässt, und durch unsere Liebe für Design können unsere Produkte in wirklich jedem Haushalt nicht nur funktional, sondern auch optisch glänzen.See more

  • language https://www.vorwerk.com

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