The information provided about delivery times is misleading. I made two orders, one with supposed same day shipping, expecting it within days. Three weeks later, I reached out to the customer support team to inquire about my packages. They claim to respond within 1-3 hours, but it took two days to get a reply stating the packages had shipped. I received the first package three days later, but I'm still waiting for the second, which was ordered the same day. I have had some success with their filament's color quality and print stability, but I've encountered issues with one specific roll. I don't intend to order again due to their inadequate shipping and support. If I had needed the filament for a project with a deadline, I would have been in trouble.
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