Review Time
Didn't arrive on time and when it finlly showed up it was too humid to be usable. Even with a filament dryer my prints are super unreliable. My mom ordered it for me because I saw it was cheap and the customer service people have been nothing but rude to her.
The advertised shipping time for the filaments is 2-5 days, but it took me 4 months to receive my orders. I inquired about my shipments every few weeks, and each time, I was assured they would ship by the weekend. After asking 4-5 times, I felt misled by these responses over the months. It would have been better if they had been upfront about the delays or given a more accurate timeframe. Additionally, the spools are frequently damaged and do not function well in AMS systems. The colors are inconsistent as well; one roll of a color can differ significantly from another, making it impossible to continue a print seamlessly when the first roll runs out. Many rolls also show striping patterns, alternating between darker and lighter shades.
My first experience with the company has been disappointing due to multiple delays despite their claims of 'same day' shipping on the website. After several emails, the parts that were supposed to ship on the same day are still unshipped and without updates. It's clear they do not have the items in stock, and they've continued to make unfulfilled promises throughout the process.
My initial order with the company has been frustrating. They have postponed my parts several times despite claiming "same day" shipping on their website. After numerous emails, the parts I expected to ship the same day remain unshipped and without updates. It's clear they don't have the parts in stock, and they've just kept making empty promises throughout.
The information provided about delivery times is misleading. I made two orders, one with supposed same day shipping, expecting it within days. Three weeks later, I reached out to the customer support team to inquire about my packages. They claim to respond within 1-3 hours, but it took two days to get a reply stating the packages had shipped. I received the first package three days later, but I'm still waiting for the second, which was ordered the same day. I have had some success with their filament's color quality and print stability, but I've encountered issues with one specific roll. I don't intend to order again due to their inadequate shipping and support. If I had needed the filament for a project with a deadline, I would have been in trouble.
The company offers some intriguing items, but the shipping process is quite unsatisfactory. Their claim of same day shipping is simply deceptive; after printing the labels, my package was delayed for several days. In the same timeframe, I received three shipments from other sellers, all ordered after my order with this company.
I am experiencing the same issues as others have mentioned, being told to wait for delivery, and a month later, I still have not received my filament. I'm very disappointed; I want to support local production, but the misleading practices make it challenging.
They assert that shipping issues are resolved with their new facility. I placed an order for filament on 10/2 and received two false shipping notifications with no assistance from customer support. The filament is acceptable if you don't need it for 8-10 weeks or longer.
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