voxelpla.com

1.8
1.8 Based on 30 reviews

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Deceptive Advertising, Poor Shipping

VOXELPLA makes quality filaments but operates under deceptive pretenses and has very poor customer service. They heavily advertise same or next day shipping. However, every order I have placed gets a label generated same day then does not ship for 3-4 weeks. Only after repeatedly contacting customer service do they actually ship the items. On one occasion they claimed USPS "lost" the package. Per multiple customers on Reddit this is a common excuse they use. If USPS is truly losing so many packages why do they not switch carriers? I cannot recommend buying from them until they correct these practices.

2
Date of experience: Dec 31, 2024

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