I've been reaching out to the company for the past week and have had to call them multiple times about various issues. Each time I contact them about my uploaded documents or faxed submissions, I speak with a different representative. Unsurprisingly, each one gives me different information. The first said to include fax details with my application, while another claimed that was unnecessary and that I should just submit the receipt I had uploaded online. It's incredibly frustrating to receive inconsistent answers every time I reach out.
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