voyagerent.es

1.6
1.6 Based on 15 reviews

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Jamie Dalgleish
Voyage rent car hire SCAM

Do not use his company they scam you out of the deposit.I rented a Peugeot 2008 was given a Toyota C-HR with 166000km,s on the clock. The car was parked in a parking space at the airport no one available to agree current damage of which there were quite a few scratches, dents, chipped windscreen. I took photos of the damage as I had feeling I would regret hiring from this company. As we returned the car (again in front of the airporet-door) the driver who came with his electric roller had no complaints and of he went. I was wondering why we didn't received any paper, but was optimistic.I received a WhatsApp message saying the car had been collected thank you. Twelve hours later j received an email stating damage had been found on the vehicle and sent me list (13 items of damage, you'd have I had enter the car into a demolition derby) and a calculation for 3200 Euros for the damage and was told I would not be receiving my deposit of €1200 back. ,when I asked for the return of my deposit, they said that there were lot's of scratches and dents I was responsible for and sent a - what meant that our deposit was eaten by that. I made (what I always do) a lot of photos as we took over the car, but they just deducted 300€ from the calculation. By looking at the "proof" they send (some smartphone-photos) the "scatches" can be polished away - no reason für a 4K repair on a car THAT old!Fortunately I have insurance which will hopefully cover the 1200 Deposit. This companies business model is flawed and they provide old cars with high mileage and lots of damage with no joint inspections completed or any photos that you take being dismissed as being inconclusive. I'm sure this car will be rented out to the next customer and they will be charge for existing damage on the return. This way it's easier to make some money instead of just running a simple car rental agency.DO NOT USE THIS COMPANY, AVAOID LIKE THE PLAGUE. If you are unfortunate enough to use them, make sure you take photos and video date stamped at receipt of the car, of every part of the car.

1
Date of experience: Oct 08, 2025

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