I frequently rent cars in Valencia - but NEVER had an experience like this:Other rental-companies request a reservation for the deposit on your creditcard - they just block but not withdraw the deposit. Voyagerent urged me to PAY the 1200€(!) deposit with my CC.The car we got was a blue Toyota 1870MWF with 92.000km(!) on the odometer. The whole car covered with many dents, bruises and scratches.The delivery to the airport-door is convenient - but the car had a cyrillic dashboard - must be ukrainian or russian - with no chance to set to english or german.As we returned the car (again in front of the airporet-door) the driver who came with his electric roller had no complaints and of he went. I was wondering why we didn't received any paper, but was optimistic.After 5(!) days, when I asked for the return of my deposit, they said that there were lot's of scratches and dents I was responsible for and sent a calculation for 3900 Euros - what meant that our deposit was eaten by that. I made (what I always do) a lot of photos as we took over the car, but they just deducted 300€ from the calculation. By looking at the "proof" they send (some smartphone-photos) the "scatches" can be polished away - no reason für a 4K repair on a car THAT old!Fortunately I had an insurance which covered the 1200 Deposit, but in my eyes this is the real business-model behind voyagerent: I'm sure this car will be rented out to the next customer and the "findings" are the same on return. Maybe Mostafa (see his review vom 13th of september 25) got the same car... . This way it's easier to make some money instead of just running a simple car rental agency.Avoid this company at all costs or at least cover your deposit! Take photos of every part from every angel when you get an when you return the car and insist on getting a "everything ok"-slip (which YOU have to provide on your own)!
Claim your business profile now and gain access to all features and respond to customer reviews.
