I rarely write negative reviews, as I usually find a solution to the problem if it happens. Unfortunately, this time I was treated unfairly, having been fined for something that someone else had done. I returned the car remotely through the airport parking lot, as the landlord asked me to do. Before leaving the car, I made a video where you can see all sides of the car and that there is no damage. A day later, the landlord said that I made a scratch and returned only €1,100, and not the full deposit of €1,200. He simply took €100 from the deposit. Why not €50 or another, also without any justification, although the minimum amount in the contract is €50. In the correspondence that I am attaching, the landlord agrees that there is no scratch in the video. It turns out that it appeared after I left the car and due to the fault of a third party. According to the lessor's logic, it turns out that I drove to the parking lot, unloaded all the things, got out of the car, made a video and then damaged the door. This would be strange and pointless on my part. Another important point: the seller ignores requests to send a written report about this incident so that I can receive compensation from the insurance company, where I have full coverage for any problem. Key for other clients: do not agree to a remote return, sign a document that there are no claims against you and everything is in order. Do not expect that they will believe you, the company believes that by default the client is deceiving them. Use only written evidence and carefully inspect the car before accepting it. I want to add about the whole experience in general. On the day of the rental, they brought me a car with a breakdown, antifreeze was leaking, but the representative himself found it and quickly replaced it with another car. Otherwise, a normal company: they respond quickly, even at a late time, the second car was good.
Claim your business profile now and gain access to all features and respond to customer reviews.
