I initially faced some delays in receiving a response to my first email and had to follow up for an answer. Unfortunately, I did not get a clear reply regarding my request to use a different courier. However, once my case was taken over, the service handled the situation professionally and worked to find a solution. The support team was helpful and communicative throughout the process. A special thank you to a representative who was understanding, proactive, and supportive in resolving the issue. Their assistance made a significant difference. Overall, despite the initial communication delays, the issue was resolved and the customer service effort was appreciated.
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