Following up on my earlier feedback, customer support is almost non-existent. They utilize an AI bot that is unable to assist with any issues, and actual chat support is only available on Wednesdays, which often fails to work. I received an exchange for a recently ordered hoodie, hoping it was just a production error due to its poor quality, but the replacement was nearly identical. The sleeves were overly baggy, the material felt like a thin cardigan, and it was so sheer that it was see-through. Compared to previous hoodies, this one was made very cheaply for a £60 item. I will be returning it once more and won't consider purchasing again until improvements are made, which is disappointing because past hoodies and T-shirts were of excellent quality.
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