vrbo.com

2/2: continuation: Called vrbo again, agent said needs his supervisor (not again!) to solve it. I wa

2/2: continuation: Called vrbo again, agent said needs his supervisor (not again!) to solve it. I was put on hold waiting for the supervisor for about 40 mins!! After a very long conversation on trying to solve it, supervisor trying to call anyone in Jeeves, he finally got a QR code that we can use in the gate. I told the vrbo supervisor his name is Muhammad to call me around 10:40pm because that’s our eta in the property just to make sure all of us can get in using the QR code. He promised he will, but he NEVER did! 2 cars were able to use QR code (mine and another 1 of my guests) because the guard was occupied. Unfortunately when my guests’ last 2 cars tried, they were stopped by the guard and that was just the start of the second nightmare! Apparently, this community-Champions Gate (where the property is) have very strict rules that all drivers must be listed and given to them and they said the owner only sent my name to them which allows me to enter with 1 car! We offered so many temporary and considerable solutions because it was freaking almost 1am and we were all tired! We even told them we will leave all the drivers licenses, vrbo spoke to them as well (yes I called vrbo again because they did not call me!) but to no success! They want all the other cars to park OUTSIDE the premises! There was no safe place to park nearby!! They said to park them by the Publix store, they said they won’t be towed. But we cannot take the risk! We rented these cars and we are responsible for them. There was long and frustrating conversation to the community’s security supervisor, he only folded when my sister in law demanded a written statement that they (the community-Champions Gate) will be responsible to anything that will happen to our rented cars when parked outside the premises. That was when they let us all in but still didn’t give the 3 cars parking pass! That was 1:57am!!! Imagine that long hours of nonsense, preventable waste of time! And then I told the vrbo agent that I had been talking to that night that they need to solve the problem the moment Jeeves’ cs opens which is 8am because although we were allowed to get in and park by the property’s parking, the guard said the 3 cars can still get towed because they don’t have parking pass that should be displayed by the dashboard of each cars. He promised they will solve it 8-9am and call me once it’s resolved. Guess what? They never called me!! These people are liars and frankly so hard to understand and they also have hard time understanding everything because they obviously are not in USA (I’m guessing India) and they only learned English to get the job!! I woke up 10:20, checked my vrbo property owner chat, NO ONE replied to all my messages from last night’s nightmare (coz I dis sent a lot of msgs)! Called Jeeves cs, they had no idea of what happened to me and my guests and vrbo didn’t call them! I called and solved the problem, not vrbo, not the property owner!

Date of experience: Apr 08, 2026