vrbo.com

VRBO claims to provide you with elite customer service and implied guarantees of satisfaction. Thei

VRBO claims to provide you with elite customer service and implied guarantees of satisfaction. Their terms and conditions are the complete opposite. Your calls for help go to India. Your "Host" is not vetted, not accountable, and has final say over any refund requests. Mold on ceilings that are painted over, rugs that have never been cleaned, floors that turn white socks into brown, heavily stained stools and furniture, units in a building that doesn't meet electrical and building codes, a cess pool attended with noisy children and no adult supervision, large holes in concrete stairs, an overloaded trash container outside and 15 units of everyone's property stored hapharzardly outside. (I have the photo exhibits). Hasn't happened to you yet? Good luck in the future. I'm suing; anyone want to join me in a Class Action? A homeless person would walk away from this Dump, labeled a "Vacation Rental". The property located on Filmore Ave. in Cape Canaveral Florida is easily noticed by it's unique run down exterior condition. I contacted the County Building code enforcement office and asked them to look into the condition of the building. Hosts and Renters are abused by these multi-billion dollar monopolies. Avoid VRBO and AIR B&B like the plaque. I cancelled 2 other future rentals costing the Hosts thousands of dollars in revenues. I was out of there in 3 days before contacting some illness as my wife has severe allergies. Prior to leaving, 4 college aged girls on Spring Break showed up to access their rented unit. It didn't exist as the current inhabitant has been there a year. They were on the phone demanding a refund.

Date of experience: Apr 10, 2026